Returns

Returns Policy for Our Customers

At JENNAHORGANIC'S, we prioritize your satisfaction. We are committed to ensuring you are wholly pleased with your supplements. As part of our dedication to you, we offer a 30-day returns policy for all our products. If, for any reason, you are not content with your purchase, you have the opportunity to return the product within 30 days from the purchase date and receive a full refund.

To be eligible for a return, kindly adhere to the following criteria:
  • The product should remain in its original, unopened state.
  • The product needs to be returned within 30 days from the purchase date.
  • A proof of purchase, like a receipt or order confirmation, must be presented.
  • Please clearly state the reason for the return.

To begin the return process, please contact our customer service through email at info@jennahorganics.net. Our dedicated customer service team will guide you with the return steps and how the refund will be processed. Kindly note, we do not cover the shipping costs of your original order when processing returns.

Once we receive your returned product, we will evaluate if it matches the conditions listed above. Upon approval, your refund will be processed to your initial payment method within a week.

Please note: Jennah Organics does not currently provide pre-paid shipping labels for product returns.

Therefore, if you choose to return an item, you will be responsible for covering the return shipping costs. These costs will not be reimbursed.

For your own peace of mind, we strongly recommend using a trackable shipping service when returning your item.

Should you have queries or need more information regarding our returns policy, our customer service team is always here to assist. Your trust means the world to us, and we remain dedicated to providing you with top-notch supplements and exemplary customer service.

Best regards,
Team Jennahorganic's